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What are complaints?
When a buyer receives an order, it is possible that some products are not as they used to be. Think about the quality, injury or diseases. A buyer may file a complaint. Once you receive a complaint, you immediately receive a message on your dashboard so that you can respond to it.
Where can I see my complaints?
You can see your complaints by clicking ‘complaints’ or ‘history complaints’.
How can I make a proposal?
By open the complaint, you can respond to it to make a proposal.
What to do when the buyer disagrees?
If the buyer rejects your proposal, you can make a new proposal until there is an agreement.
Settlement of complaints
The collection of progress will be postponed until there is a solution. It is smart to respond immediately to a complaint.
Written by Jefry van den Hoeven
This page was last modified Thu 14 January at 16:34